At&T

At&T

At&T

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I was a customer for 8 DAYS!! Yes, I said 8 days. I have a discount affiliation to which I was to get ZERO activation charges and $10 less per month. They could not add it and a billing ticket was even opened. I returned my cell phone to them on the 8th day. AT&T did not hold up their obligations with me as a customer and now they refuse to refund my activation fee. They also will not refund the restocking fee. They are telling me I owe them $119.92 for a full 8 days of service. I was only coming to AT&T from Cricket as I wanted a new phone. But clearly made a huge freaking mistake. The amount they claim I owe is more than a full billing cycle for my 3 lines on Cricket. This was an absolute joke and a huge mistake.

Eric Cotton

2024-03-10 23:29:19

Their trade-in service is a fraud. I don't know what they charge. They always find a reason. However, they charge without informing the consumers. I think it is a fraud. But they ignore it. If you don't pay, they will stop the service. Choosing AT&T is like choosing a nightmare. Their bills will make you collapse.

Huihui Geng

2024-03-12 04:07:24

SCAMMER ALERT. Had to port from FirstNet to other carrier. AT&T billing system is a rip-off so I switched. AT&T wants to charge me for a paper copy of the final bill. I use paperless billing.

Kit L

2024-03-28 01:14:27

DO NOT USE AT&T!!!They deserve 0 stars, not 1! My phone broke and I paid the insurance ($250) to have it replaced. I got the replacement in a few days. Sent my broken device in the box and shipping label provided. 2 weeks later or so, we get a charge ($849.00) on our phone bill for the cost of the broken device due to it not being returned. We called and they told us the device was never returned. We knew we returned it but did not get the tracking info. So we tried to see how we could track the package with no luck. A week goes by and we call back. The rep tells us they did receive the phone and would credit our account the $850. We said no, we wanted the full amount back to our card. They agreed and said they would refund. Waited another week and NO refund. I deal with accounting so I told my wife lets wait another few days. NO refund. We called back and they said they refunded the money. Checked with our Bank and NO refund was recorded. AT&T doesn't want to budge and says they did refund the money. We filed a dispute with our bank and lost. So AT&T kept our money and we can't find a way to get it back...I will forever tell everyone I know NOT to do business with these thieves. EVER!!

Oscar Altamirano

2023-06-30 04:42:30

This is my experience with working for AT&T. I left a stable secure job to become a premise technician for AT&T. The training was supposed to be a 12 week training. I went to orientation on Jan 5, 2024 and on Jan 10, 2024, found out it was a pass or fail training course. You only get 3 attempts for all 3 assessments. I used all 3 attempts on 1 assessment. I was fired on January 11,2024. The month prior in December they were giving 3 attempts per assessment not sure what changed, but I felt like they were weeding people out, and I was the only female in the class. Do not waste your time on this company they are supposed to train you I feel sorry if anyone left their previous job with out giving a notice for AT&T. The instructors tell you that people fail for small stuff the examples they gave were not putting the ladder hitch back up after you take the ladder off the truck. Also, some fail for not using their FVD tool, and some fail for not putting on their strap. Be aware that we only got 1 demonstration from the instructor, 1 practice on this assessments, then it was time to test. We had a big class of 16 people so not a lot of chances to practice. If you fail to qualify they send you back to your supervisor. The supervisor has the power to put you back in training. Unfortunately my supervisor did not wanna do that, and when I met him for the first time he had the union there to speak with me. The union is sorry and so they said I could not appeal this and instead of resigning I let them fire me. The 1st attempt I failed to put the latch up after I took the ladder off the truck. The 2nd attempt the claw part on top of my ladder would not come down when I laid it on the pole. I pulled the rope first but nothing happened then I used the palm of my hand on the step to make it move and i was disqualified. The 3rd and final attempt we had been using a 28ft ladder but one of the ladders was removed from service. I proceeded to use a 24ft ladder I was advised by the instructor of the height difference I was not aware that the 24ft ladder had a leveler indicator on it. Someone asked about it on the 28ft ladders that we were using and the instructor said that it was broken and not to worry about it. Since some ladders have it and others don’t I believe we should have found a ladder and pointed that out in the event we run across it and can properly identify it. So the instructor asked me if I saw that bubble and I advised him I was not aware what that was, and he said I shouldn’t have climbed the ladder it was to steep and that was my 3rd attempt.

Tomirra Johnson

2024-01-22 23:25:00