Edelson & Associates

Yes, the front desk girl (the one who was pregnant at the time) is a bit rude, but other than that we had a great experience. Dr. White was very kind and professional. He explained the results of my toddler's evaluation where everyone could understand and I felt he was very spot on with his assessment.

After reading all of the negative reviews I was extremely hesitant to call the office but the doctor came highly recommended. I am so thankful that I did, the lady that answered the phone was so kind and nice that all of my concerns immediately vanished. I learned the receptionist with all of the negative reviews is no longer working at this physicians office. I hope the future appointment goes just as well. Fingers crossed

The professional we saw was reassuring and friendly. Wish we could say the same for the person at the front desk the day we were there. Not friendly at all. Seemed put out by everyone. The person we’ve talked to on the phone to make appointments was very friendly. A receptionist or front desk person is the first to come in contact from the beginning. Even if you are having a bad day or pregnant or whatever..... put forth an effort. The client is not being treated right. The client is not the problem.

My son was evaluated by Edelson and when I received the report for services it had ANOTHER CHILD'S NAME in the report in 3 different places!!!! I did not take off work and pay out of pocked for an evaluation for "professionals" to copy and paste from another child's evaluation. Unacceptable practice! When I called to question, Mr. Edelson directly told me there's nothing they can do except have me come in so they "could convince me it was my son's results". So disappointing and back to square 1 getting help for my child.

I didn’t even get to the point of using their services because Jessica, the person with whom I spoke and requested information from, was so nasty. I was extremely clear in articulating my needs; expressed them in multiple ways immediately upon realizing there was a breakdown in communication. In response, Jessica was snarky, condescending and nasty. When I asked for the office manager, Jessica laugher audibly, told me to hold, then hung up on me. I called back and the office manager made excuses for Jessica, talked over me and made no semblance of even wanting to course correct. Instead of simply saying, “Ma’am, I’m sorry you didn’t have a good experience with Jessica. I’ll discuss this further with her and coach as needed,” she argued with me and belabored conversation around Jessica’s side of the story, based on what Jessica told her. All moot bs, that’s not how you handle a customer concern. Attitude reflects leadership, so Jessica behaves like a petulant child because that’s what’s modeled for her. Unacceptable. Given the nature of the business these people are in, I’d expect the admin staff to have apex customer service skills and decorum. Nope. Like I told the office manager: This practice isn’t the only one in the area that does what they do. That said, it’s a shame that the doctors amassed all the education they have just to have at least two truculent brats working for them and behaving if they’re beyond reproach.