Fergus & Fergus, Lp

Fantastic guy. David helped me find the best options he is extremely helpful and he will make you feel comfortable shopping from them their products are definitely fantastic and are the highest and latest Versions. nnPhone Repair Doctors

Excellent selection of products and brands. Attentive, knowledgeable staff. Ms. Wolfe was especially helpful.

The subcontractor they use is terrible. Someone came and determined that the gas cooktop I wanted to replace my old one would fit, but after they ripped out the old one, they discovered electrical work was needed. I was told that if the electrical work could be done immediately, they would come back that day. We got the electrical work done, but the subcontractor couldn't see their way to come back until two days later, and that only happened after a lot of complaining. They also failed to bring the griddle that was also purchased and paid for. The sub who finally came told me he didn't care that I was unhappy, he had a job, and couldn't see why was upset when he come to "help" me, like showing up at all was a big favor. I won't buy anything else from Ferguson if this subcontractor is involved.

Very friendly and professional help. Better products than the big box stores. Worth the money and great relaxing showroom to visit and get ideas.

I should have believed the bad reviews before going there this morning. But Frank the secretary reinforced the notion of rude customer service. Lets see what the response from my email to their customer service look like.nnIt appears that management is taking it seriously. I will give a 2nd chance and report back how we are treated.nThank you for taking it seriously.nnI believe in second chances so after the manager reached out to me. we went back. This time, I met Brittany who was extremely professional, knowledgeable and helpful. I certainly will give her and the second effort a 5 star which averages out to a 3 star hence the change. It's unfortunate that 1 person can make a break an opinion of a place like this. I have placed my order, lets see what customer service we get going forward.