Health Partners Law Dept

I am very disappointed in HealthPartners Insurance. I went for an appointment today and was told I needed to sign a paper that said I would pay is Medical Assistance didn’t cover the bill. I do not have Medical Assistance; I have Medicare and HealthPartners Supplemental insurance. I told the receptionist at the desk this but she didn’t believe me. I left without seeing a doctor. Called Member Services about it and they said Medical Assistance doesn’t show up on their screen and that I should talk to the clinic about that. I tried. They didn’t believe me. What good is Member Services if they won’t get involved and solve an issue? Also I need a Primary Care doctor and there is no one at HealthPartners to help with that. Two weeks ago I had a bladder infection and called scheduling. The scheduler looked at three different clinics and no doctors at any of the three clinics had same day openings. Scheduler said I could go to Urgent Care where there was a three hour wait. I don’t have a car. I can’t ask a friend to commit to 3 or more hours to give me rides to urgent care. I pay over $300 a month for supplemental HealthPartners insurance and yet I can’t find a primary care doctor, schedule a same day appointment for a painful urinary tract infection and HealthPartners can’t even get my insurance right.

The medical receptionists at the Health Partners dental clinic on Como in St. Paul are not fulfilling responsibilities. I am a patient of Dr. Burton and have been trying to schedule an appointment with her for two weeks to begin necessary dental work. Every time I call, I am given excuses as to why the receptionists cannot make the appointment. Today, I was told I am on a list requiring same-day appointments because I have missed too many appointments. However, I have only missed one appointment, which was due to snow, and I cancel it online. Despite being told this the receptionist claimed it was not done within 24 hours, which is untrue. also they keep promising to call me back, but never happens. When my renewal comes up next year, I will be switching from Health Partners to another provider. If anyone reading this does not have Health Partners dental, I recommend avoiding them.

They just decided to stop covering my very expensive medication. I tried the generic and it doesn’t work so I appealed and they say the only reason anyone ever wins an appeal is if they have an allergic reaction even though it’s been proven this generic doesn’t work for a lot of people. They have lost sight of the ‘care’ part in healthcare. Even the ‘customer care’ line is unreliable. I get a different story every time I call them. Lots of frustrating misinformation. I wish I could switch insurers but I already met my deductible. Next year my family and I will go elsewhere.

Used HealthPartners happily as our insurance provider for years. Canceled coverage one month ago due to some life changes - they have charged us for an extra month of coverage and have not yet returned the $445.02 they owe us. Been waiting a month, have called their customer support line 4 times.

"With all the negativity in the world right now, we need this laughter" -(Shonniqwa R, Health Partners Member Services and Support ). Thank you, Shonniqwa R(as in rose) for your help yesterday, and for reminding me of why*living in the moment* is so wonderful and why that phrase is used so often. You're a great example of how far healthcare has come in regards to patient and staff relations, and how every role in this field is important and has an impact. Without your help yesterday I would've just put off making a much needed appointment for like another week. I hope this post reaches people in management so you're recognized and appreciated accordingly, as well as the people, like myself, who sometimes struggle with making important appointments or phone calls due to anxiety(it's true, we really have a script in our head and rehearse what we're going to say like 84 times before actually calling). My mind script was not needed this time. Thanks again.