Judith Polich Professional Services PC

Mikal Moore of Dotfoil reorganized my crippled computer after I seriously botched a number of apps. It took several home visits, but he eventually got all the parts working together. My only complaint is how difficult it was to get in with him. He's a very busy guy. Be patient. He's worth it.

BE AWARE - I've used Dot Foil for years and in the past - and LOVED them. Post Covid the business was sold to an employee and things have changed. I NEVER write poor reviews EVER. And if you're ok with leaving your computer somewhere where you will have no communication - no receptionist or other employees (just owner), no open business hours, and you're not in a hurry to get your computer back - try them out. But be aware this is not your typical business practice. Details below: - This business does not have open office hours - once the computer has been dropped off by appointment, there is no way to walk in and ask any further questions or concerns - doors are locked. - If you leave your computer there and need to get in touch with them its absolutely impossible to get in touch with anyone. They do not have a receptionist who answers calls or returns calls. You are told to leave one message and only one, and they will get back to you. Good luck with that. -The date you were told the computer would be ready - its never ready. When they say it will be ready which ok I get it - BUT CALL THAT DAY to communicate with your client to let them know whats going on, rather then calling 5 days past the date it was supposed to be ready, to then tell them it will be another 4 days. -Do you have a question about something they did to your computer once you get it back? You leave a message - three weeks later, still no call back....I'm still waiting....

Santa Fe is going to chew this mike up and spit him out. This guy comes to our town. Opens up a computer business which is locked. You try and call them and a lady leaves a voice mail that we should get a call back. No one calls me. I was told that this owner texted me and texted. I had gotten no texts. This owner had my computer for 11 days and I took it home not fixed. DO NOT use DOT FOIL. In my 60 years of living here I have never encountered any business run like this. The doors are locked. There is no way to communicate with any body at the location. Communication is half of the businesses success And you have no ways to communication. Buena suerte mike hope you can figure out

Pretty weird set up. Online and in their logo on the website it says computer sales and repair. Went to the door , locked and rudely met by a guy that insisted he only does repairs. Thats fine, but on your Google listing and website it says you sell computers. When I get a computer I will not be using this store for repairs. ????Bad service, bad presentation, sketchy set up.

I bought a battery for my late 2011 MacBook pro here. I was happy they had it in stock and I didn't have to wait to have it shipped. It came with all the tools I needed to install it myself. As a bonus it also came with a keyboard cover for my MacBook pro! Great place and great staff. Tony was a pleasure to work with.