Keithley Law, PLLC

I should have known when they "charged" the credit card to begin the meeting. A $250 Consultation fee was paid for zero new or useful information. The team really should have "reviewed" a few details of the case prior to our meeting. Oh well. Live & learn!

The best part of my experience, and the highlight of the entire experience was the initial consultation with Soo. She gave excellent direction and fully explained all options available. After this, I was assigned to another attorney within the firm. The representation itself was fine, but I did feel that there was unneeded back-and-forth at times, with each message being billed at a rate of 6 minutes, it all adds up. The tipping point was when I emailed asking if we could reach out to the other party's representation and also asked if there were any strategies to move toward a resolution. I received a response stating "It is good to hear from you. It probably makes sense for you to reach out to [other party regarding my question] and the need to reach a resolution. If you are able to reach an agreement, then we can help you to memorialize its terms." I was surprised when I was charged for this, and when I asked if I was being charged, I was ignored. Finally, when I asked to end my relationship with the firm and requested a refund of my retainer, the amount billed for the aforementioned email response was deducted. While it was only ~$40, my question was not even answered. I was offered a 15 minute consultation at a later time, but since I'm no longer a client, asked if that was something I would even be able to use. A week later and I have not received a response. I would be cautious of this firm if your situation is not cut and dry and to whom you are assigned. In my experience, Soo Keithley is fantastic, but others may leave you wanting for more.

My husband and I unknowingly signed a lease that was illegal putting our safety at risk. Once we found out we wanted to make sure the property management company knew that we were serious about terminating our lease but we needed help in knowing the law and drafting a letter of our intent to vacate. Every single person I’ve had contact with at this law firm was kind and helpful. My consultation with Ms. Keithley was thorough and you could tell she truly cared about my issue and was passionate about wanting to help. I gave them a short deadline of a week and they were finished even before hand. They communicated promptly to all of my emails. Our lease is terminated and we are moving to a safer place before the arrival of our second baby. I truly cannot thank them enough for their help and I encourage anyone to seek them for any counsel or legal needs!

I met with Henry Thompson, II who helped me think through my very complex and highly emotional family law case. He gave me helpful advice and took the time to answer my questions as well. When the consultation appointment ended, I felt like I had a good sense of how to proceed, both practically and as far as my mindset. Thank you very much! (My case is one that shows that it's much, much better to retain legal counsel early in the process.)

I hired Keithley Law, PLLC to represent me for an extremely high-conflict family law dispute for custody, visitation and equitable distribution. I hired Soo after interviewing several attorneys and reading some of her blog articles. Soo was wonderful and completely understood the complexities involved in these types of disputes. She understood and accurately predicted the litigation threats and drama that would occur in my case. Using her background and experience dealing with high-conflict people, she was aggressive when necessary and conciliatory when necessary. I never thought w?e would resolve our case, but we did, and she obtained a very favorable outcome for my children and me. I hope I never have to hire her again, but if I ever needed her help, I would absolutely do so and have recommended her to many colleagues.