Office Depot, Inc.,

I made the mistake of buying 2 laptops from them 3 years ago. They sell you on their tech. support by saying if anything happens just bring it in. When you do, they don't do any hardware issues, so what good is it? I stopped using the laptops and began using my phone because the laptops gave us so much trouble. They continued billing me for the tech. support $130/yr, even though I called the store and told them I didn't want it. The following year, same thing. I called Office Depot Customer service and got a consultant in India who said he cancelled and I would get the refund. Two years later, I'm on hold for 24 mins. now waiting for some resolution. Don't buy from Depot or Max!

I ordered a banner along with the suction cups they offered via the web page. The banner was shipped but not the suction cups. When I called to see when the suction cups were coming, I was told my entire order had shipped and to send a photo of what I had received. I did that as well as a copy of the original order. The new link to look at the order had BEEN CHANGED to show only a banner ordered and the TOTAL PRICE STAYED THE SAME !! Emailed the address that came with the banner they said that the price charged to my card had been adjusted. I checked with my bank and emailed back that the price/charge had not been adjusted. Next email and phone call explained that they were a fulfillment center and never had any suction cups. Told to call 1-800 GO-DEPOT. Called there, got an apology and an assurance that they would ship me the suction cups. 2 weeks later and time to hang the banner has arrived but no cups, yet. Called back again and was told they had been delivered, according to an escalation. Apparently, the escalation person only looked at the banner shipment and considered it shipped and delivered vs. reading further to see they had not. Finally got a credit (I hope) and called the local store in Lockport, NY (15 miles away) to see if I could pick some up. Melissa, the manager there, checked the item number in her system and found that they had not carried that item in years but it was still on the webpage. She went out of her way to go to the local Dollar Tree and bought out of her pocket suction cups so I could have some, today!! Like I told the people on the phone, the local people in the stores have always been AWESOME but their web services are horrible.

I want to start by saying if I could give 0 stars, I would. I ordered a printer online, it was shipped to the wrong address. I called the toll free number, the rep could see the shipping address was entered correctly and the error was on their end (this was my 2nd call, the first one had me on hold 15 minutes and disconnected me). I was issued a refund. A supervisor called the next day and left me a message that because the item had been received the refund would be canceled. I had already explained 3x the error was theirs because I had entered the correct shipping address (which was the same as the billing address) it was not my fault the system generated the wrong address in error. They kept arguing that I had received the printer. They were unable to comprehend what I was saying. I drove to the incorrect address (not safe IMO) and requested they give me the printer. Fortunatly, the did. I took the printer to the store and left it with the manager. The store manager at my local store had attempted to get the money refunded without success when the 1st one was cancelled. (At the time I delivered the printer my 2nd refund attempt was pending.) Thank goodness I did their job for them in retrieving the printer or I would be out $541. The store manager ended up doing an in-store refund since the online was canceled 2 times and I had brought the printer back. I will NEVER buy from them online again. If I can get it at the store I will, otherwise my money will be spent elsewhere.

Worst seller I have ever encountered. I ordered this item on May 26, and it was supposed to be delivered by June 1. It had not even shipped by that date. I called Walmart and was advised to cancel the order. and the service rep told me, and I asked her 3 times if my cancelation request would go through and she said absolutely I had nothing to worry about . That night I got a message from this seller that they had just shipped the item and they would not honor my cancellation request, In other words, they ignored the communications Walmart and I sent them that afternoon and they shipped the order anyway in hopes of avoiding the cancelation. I advidesd them to call their shipper and have it rerouted back to them and they refused that too.. See what I mean here, at every step they are making it harder on the customer. The response should have been. "Im sorry your order is so late and we will gladly honor your cancellation request and have the package intecetped." I contacted UPS and they told me the same thing, they told me to tell the sender to have the package intercepted, and they refused. Now it is scheduled to arrive on Monday at which time I will have to refuse delivery. So they have put me through all this hassle and it's still ongoing. And Walmart has been no help to me either

Time for a new chair 8 years later. It’s been a great chair used 6 days per week. 5-8 hrs. Very quality product.