Operation Threshold

Called about energy assistance. The woman would not even try to understand what I was asking her. Simple call to inquire about their assistance programs. Very rude, thinks everyone should already know what services they provide.

I am new to the area and I am shocked how awful it is to gather information from this agency. You can only leave your name and number, with zero response after two weeks - even the operator option is a 'message' - very poor service. Even tried to get on their website and their server is down. Very unimpressed. Trying to help myself as a new client and my mother as a returning client and they do not even send out applications to previous clients of the year before it's ridiculous. This is run in a terrible manner for the public's access. No idea if I can scan and email applications or scan and fax applications - just have to mail things? This is 2018. Really disappointed.

Wish they were more willing to help

Much help

Some programs are out of funding but will be back if I need help again.