Abercrombie And Fitch

They are really good if you’re going there to drop the trailer and pick up you gonna do it so quick the guy over there on the security is really well behaved nice even though in the office the lady so well behaved

I have spoken with several representatives at Abercrombie and Fitch regarding two previous orders I placed. The items that I purchased ended up being the wrong ones. These items were never worn, tried on, and they have both tags attached. The first representative I spoke with on June 5th sent me two return labels to ship back the items and receive a full refund for my original form of payment. Both items were received by the Ohio headquarters on June 10th. I called the return department June 11th regarding my refund and spoke with Sebastian R. He told me I would only receive an e-gift card. I asked to speak to a supervisor and he let me know, no one was available they would get back with me after he sent a message out. When a customer service issue is escalated, it is imperative that a supervisor become available to resolve the issue. He gave me every excuse as to why I cannot speak with a supervisor. I ended our phone conversation and called back. From there I spoke with Savannah. Savannah stated she was messaging back and forth with the supervisor to have an e-gift card issued, then the payment team would reach out to cancel the e-gift cards and send me a full refund to my original form of payment. She apologized for Sebastian poor quality of customer service, and that he would receive additional training from his supervisors. She stated she’s worked there 5 years and was more than happy to help with my issue. I received the e-gift cards the same day and from there I would wait on the payment department to reach back out. I woke up Saturday morning June 12th to an email from a customer service rep named Bruce. In the email he spoke about the years 2018, 2019, and some of 2020. My items were purchased in 2020. He also stated I would not revive my original form of payment but I could keep my e-gift cards and that they do not expire. I was told by the first representative on June 5th I would receive a refund in my original form of payment. I was then told by Savannah I would receive e gift cards and her supervisor stated the payment team would reach out, cancel my e-gift cards, and issue my refund in to my original form of payment. June 12th I am now on the phone with another customer service rep saying we can’t reach our supervisor by phone since we are working from home, we also can’t reach the payment team by phone. During this pandemic, how are you working from home but not able to assist a customer? What exactly are you doing? I shouldn’t have to put my personal business on blast to receive a full refund. I will not be purchasing from here again!!!

Most inefficient company I have ever ordered from. Placed order on 11/8. On 11/10 I received a shipment confirmation and my account was debited 289.00 On 11/13 and was told my package would be here no later than 11/16. 11/16 I was told package never shipped and no one knows why. I was promised a 2 day shipment and was told confirmation would be sent. On 11/17 I was told shipment is waiting approval for 2 day shipping. Stil don’t have shipping confirmation I asked for a supervisor and was told an email was sent requesting one call me in 12 hours. THIS PLACE IS A JOKE THEY TAKE YOUR MONEY AND DO NOT SEND YOUR ORDER!!! Do not order from them. Much better service with same quality is out there so don’t wait your time.

seller sended parcel via UPS, and in my country they lost my parcel. UPS is the terrible postal service with payment shipping i i cant get my parcel Order: 20430861994

My online order from Hollister was supposed to arrive more than a week ago, but is still no where to be seen as of today. This was a birthday present for last weekend, now it was too late and I have no use of it anymore. I called in and your agent refuse to issue me a refund. This was the second times it happened to my online orders. I was an ANF stock holder, but got rid of them because the stock performs poorly in the last couple years. I can to release that this is not a surprise given the poor customer service that is providing, especially, during the time when online shopping is most crucial for any company survival. You need to train your staff to interact with your customers more efficiently and keep them happy; not keep them away.