State Farm Insurance Company

State Farm Insurance Company

State Farm Insurance Company

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Reviews

Very disappointed in State Farm and there claims. I had a super clean truck before it was stolen. When recovered it was messed up. I provided receipts of new engine that was put in the truck less than 5000 miles. State Farm did not want to pay to repair the truck. There was a 1000.00 dollars between what they said truck was worth and the repair estimate. They gave no credit for the new engine. This claim has been dragging on a week. The kicker is the truck was stolen from agents office. They have not been a good neighbor to me. It is making me rethink who I want insurance with. If you have an older car be careful with State Farm. I would understand if the repair estimate was like 5 grand over the value, but a 1000.00 they would make that back in my premiums.

Greg Roberts

2024-04-15 21:22:13

Caliber Collision called me to pick up my "finished" car because it was ready to go home. I arrived and there is still very visible damage all around the car. I submitted photos of the damage to State Farm. This collision was 100% her fault and she admitted it to the police. It was a violent accident with damage on almost every side of the car, including the interior from a flying garage door opener, SunPass, and other items inside the cabin. The passenger door had to be replaced. After replacing the door, they scratched/damaged the interior handle and broke the screw cover so it will not lie flat. I do not trust Caliber Collision. I am not confident my car will be repaired safely when such noticeable damage was overlooked and more damage caused. Some of the paint quality is shoddy where you can see the paint layer is too thin and/or it looks like it began to run. I regret allowing State Farm to tow my car to one of their "best" certified shops. The Caliber Collision employee could see for himself the overlooked damage and marked (see photos). I am glad he has eyes unlike the staff that inspects the damage and does the body work. You do not hire a shoemaker to do body work on vehicles nor do you hastily complete the job overlooking so much and causing more damage. 7/22/23: According to Caliber Collision, my car was finished, again. I went to inspect it today because I could not suddenly leave work to go down there yesterday when they let me know. I arrived and there was still a significant amount of damage not fixed. Now, there are four new damaged spots. A new scratch, broken plastic, wheel well improperly screwed in, and paint over spray (see photos). The quality of the paint job is horrible. It is rough in places and feels like there is sand or dirt in the paint. 7/26/23: I removed my vehicle due to more damage being caused at the collision center. Caliber Collision told State Farm that I said the damage was caused during the accident. I reported to State Farm that Caliber damaged the interior when replacing the door. They lied to State Farm and charged them for the replacement when it was Caliber's fault. State Farm ignored my concerns over and over again. I informed them about the fraudulent activity and they took no action. 8/3/23: A State Farm representative came to inspect my vehicle and confirmed the new damage caused by the shop. He also confirmed Caliber Collision committed fraud. The claims team already knew this and chose not to do anything about either situation. 8/1/23, State Farm was supposed to send me an estimate for me to hopefully have the car repaired at a "non-network" collision center. I received an email today that the revised (would be the 5th time) estimate was complete, and use the app or visit the site to download it. I downloaded the estimate and it is the estimate from Caliber Collision. What happened to the estimate from the State Farm representative? I have no idea what is going on with State Farm and Caliber Collision. 8/18/23: The new collision shop found the wheel well was permanently affixed to the body of the car using epoxy instead of replacing the parts. They purchased a damaged and rusted door replacing the damaged door on the vehicle. There was rust visible on the door that the new shop had to repair. This is the same door where the mirror is the wrong color white. Caliber Collision has permanently damaged my vehicle. I will be filing a lawsuit against State Farm and Caliber Collision. I am very happy with the new shop I selected. They do excellent work and they fixed what they could, but unfortunately, the damage was already done by Caliber Collision and either cannot be repaired or cannot return the vehicle to the condition it was prior to the accident. 11/30/23: I still do not have my car. State Farm owed Enterprise over $2000. I have been paying for a rental for two months which State Farm will not reimburse. 3/26/2024: My car is in my possession after I paid for the remaining repairs and rental car. I will take State Farm to court and the news media.

David Waszmer

2024-03-26 05:36:13

After over 20 yrs of being with this company AND through NO FAULT OF MY OWN, they dropped me. Gave 3 stars because something great did come out of this company about 2 years before they dropped me. They unknowingly reunited me with a nephew I had not seen in over 40 yrs.

Taina Medina

2024-04-25 01:08:48

OMG since the remodel they've added such cool break areas and relaxing places for employees

Mark Webb

2024-03-03 06:27:27

I have been a customer with State Farms for over 25 years and am very disappointed in the level of service I recently received. I filed a claim with them last month regarding an accident. My vehicle needed to be towed and it sat for about 2 days in the snow. After multiples calls to State Farm and their towing service provider, my vehicle was picked up and towed but by who. The interesting part of the story, is that for some reason, State Farms nor Ajero knew who towed my vehicle and because of this I had to get a State Trooper involved to recover my vehicle. After a week or two of searching for my vehicle the Trooper was able to recover it from a tow lot that Ajero dispatched them to. The story is much worse than what I am reporting on this site. I am fully aware that State Farms can review the dashboard for the towing service, yet no one was able to tell me where my vehicle was. The rental I received is due back in 10 days and my vehicle will not be done until March. State Farms, tell me how this makes any sense that I have to come out of pocket for a rental after you all lost my vehicle and you did not extend time on my rental. Not to mention, the increasing rates of policies across the board. Your company is quite a disgrace and not just because my vehicle was lost in the system. You all are on my bucket of things to drop! No need to be a long time consumer if the company you pay each month or each year has no morals or values. Time to shop around!

Doris Moody

2024-02-14 06:14:58