Cigna

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This review reflects the fact that CIGNA is going to mess up the negotiations with mainline health and make it impossible and cost-prohibitive for those that have CIGNA to use their mainline health providers. My family and I have lived in the same community for 40 years and have providers in every specialty for all services for a very, very long time. It is selfish and inexcusable to expect all of us, the people who pay for the insurance, to be the ones to be punished due to this pissing contest between CIGNA and mainline health. CIGNA’s response is not to worry they have a lot of other very good providers. But if you know the area and you have been part of mainline health, it has a very high reputation of facilities and providers that we should not be expected to have to do the massive amount of research to find other providers and transfer all of our records since we will no longer be able to use our mainline health portal with all of our information for years and years. It is surprising and appalling that this insurance company expects it’s customers who are paying for their coverage to be inconvenienced this much and asked to settle for potentially subpar service. It’s about time that we put medical insurance companies in the spotlight and ask them to be more accountable to their consumers and less self-serving. Greedy at any cost to everyone but them. As a consumer, I will be very vocal with my company who is providing our insurance with my employee contributions. Employees have a say, and can influence their employers to provide medical insurance coverage from reputable companies. And if insurance companies make drastic self-serving changes, such as the poor negotiations with mainline health, we can influence our companies to look for alternatives. Hopefully this will be goodbye. CIGNA.

Kristin Santos

2025-02-05 02:42:38

Cigna is the WORST. I just need a solution of a simple issue but I've to spend a long time explaning my situation with different representatives, by phone and by live chat. Some of them said they would send in a request for me (but actually didn't), some of them asked me to wait for 21 business days to get my account updated. After waiting for 2 months, I called again and the representative said there was no request pending on my file. She said she would send in a request (AGAIN!) and all I can do is just wait for another 21 business days. Same thing happened more than once. No matter what my request was, replies from representatives were all the same. "I don't see any record on my end. I will send in a request for you and the turn around time is 21 business days." They used the same technic to handle my reimburstment until the claim was expired (6 months) so that they didn't have to pay me back! DON'T USE CIGNA unless you are willing to put yourself/your family at risk and ready to lost your money. (This is also what my health provider said)

HL Ch

2024-05-21 23:18:33

I’m not quite sure how this insurance company continues to help anybody! They have made one mistake after another, they have made fraudulent payments, the right hand doesn’t know what the left hand is doing and they’ve put my health in jeopardy! Their resolution team states that they will call back within 24 to 48 hours. I have called every day 3 to 10 times a day leaving messages on the machine! No one has returned a phone call! Victoria was the one who gave me that number….this is my number you can reach me!!!!! but so far she has not been very dependable!! shame on her and shame on Cigna!

Elise Gurmankin

2022-07-28 21:54:44

This is the worst insurance ever. After paying nearly 7000 in premiums, I was denied an MRI by an in network and out of network provider. The most upsetting part was the out of network provider was in network when I signed up. Cigna posted an incorrect provider list during open enrollment. The other upsetting part is that a FP denied the request by my rheumatologist and orthopedist. So disgusted that a Family Practice MD goes against 2 specialists that knows the medical history for the patient. The claim reviewer knows nothing about me, nor thoroughly investigates the medical necessity for the MRI.

Andrea Scarcia

2022-11-05 22:28:51

The worst insurance ever. Customer representetive will tell you the doctor you are looking for is in network knowing that doctor is not. Just to sign you in so they coild make profit. I spent my months to resolve the issue and they never did. Horrible customer service.

Ilgar Aziz

2023-04-09 21:31:59