Delta Air Lines, Inc. Law Dept 981
Lawsuit & Dispute, Divorce, Car Accident, Traffic, Criminal
Firm Size:
1
Delta Air Lines, Inc. Law Dept 981
Lawyers
Brendan Michael Branon
General Practice,
David Ross Werner
Business, Constitutional Law, Government, State & Local Agencies, State & Local Agencies
Edward Alan Arnold
Lawsuit & Dispute, Intellectual Property, Science, Technology & Internet, Corporate, Corporate
Erin Hendrix Harris
Criminal, Labor Law,
James Alan Yokley
General Practice,
Kali Wilson Beyah
Intellectual Property, Aviation, Consumer Bankruptcy, General Practice, General Practice
Krista Nicole Nelson
General Practice,
Lawrence Howard Wexler
Corporate, Employment, Aviation, Labor Law, Labor Law
Matthew J Knopf
General Practice,
Rachel Fox Weitz
Business, Corporate, Business & Trade, General Practice,
Reginald Ashton Williamson
Federal Appellate Practice, Construction, Federal Trial Practice, General Practice,
Tien-Chen Timothy Wang
Corporate, Science, Technology & Internet, Private Schools, General Practice,
Reviews
On Monday, August 26, I flew from Tokyo to Detroit on Delta Flight 276. I was forced to pay an additional $70 to upgrade to an aisle seat. Of course, I ended up with the only non-working entertainment monitor on the entire flight and, since the flight was full, could not change seats. As a result, I had to suffer through an entire 12-hour flight with no entertainment. When I made that comment to a flight attendant, her response was "Yep." Delta's eventual response to my complaint was to give me a $50 credit towards a future flight. What an absolute joke!
I just returned from a trip and wanted to comment on service. There was a hurricane in my home city so all flights were canceled. I did not find out until I was already at the Atlanta airport. I went to customer service, I think in the south terminal. The employees there were not very helpful, didn't smile, no customer service. When I asked for options for getting back home the agent would not work with me just told me to call the reservation desk. Considering there was a hurricane you would expect some sympathy, kindness. None at all. I am giving three stars because afterwards I opened the app and used the chat option. I got in touch with a human agent and they helped me book a flight to a city in my state close enough that I could get picked up to get back home. So the app was awesome and so helpful. The in person employees needed some customer service training. The flight was good and the crew was very warm and kind. Overall I am glad I flew Delta and will fly again but will rely on the app for any customer service needs.
Just had another shocking experience with Delta. They deleted the flight 6 times to finally cancel it at 9:30PM. No compensation. No free miles. No refunds. What did we get for all of our stress trouble and time. A $12 food voucher to be redeemed within 24 hours at the airport only. Cherry on top of the cake. They lost my bag. So now I'm not at my destination, haven't had an apology worth anything, was lied to multiple times, and have no way of knowing where my bag is. The people at the help desk easily could have booked me on an alternative flight that has first class tickets available but refused to do so. Even thought the plane passengers had been in the airport for 8 hours and lied to multiple times about the reasons for the delay. Delta is using partner carriers that deliver this shocking experience but charging a premium price for the flights. Delta is treating loyal frequent flyer passengers with zero regard. Save us all your "sincere apology" emails. They are meaningless garbage. Treat your customers in a humane way instead.
I'm a Sky Miles member and I have the Delta Sky Miles American Express Credit Card, but all that doesn't matter because my seat was changed from being next to my husband to eight rows behind him with people I did not know. On our way to San Diego from Atlanta the plane was dated and cramped. The staff was magnificent, however the standard comfort was not there. Coming home was so much better..overall trip out of 10 will get a 4.
Avoid this airline. They are a pain to deal with and force you to check your carry-on at the gate only to see that there’s lots of overhead space still available… the plane took off with multiple compartments empty. What kind of policy is this?