Eide Bailly LLP

I reached out to Eide Bailly looking for a new CPA for my business, I setup a time for a consultation and Chris never called me. I even emailed him after asking if there was an issue but he never got back to me. Clearly too busy to take on new clients if they can't even keep their appointments. To me this is a sign to avoid them!

It was September and I was looking at a sizable tax bill due to poor planning and a lack of heads up by my previous accountant. After one meeting (prior to signing a retainer agreement), the EB team helped me figure out a plan to buy time and manage the consequences. Since then, they have been proactive and responsive to my accounting needs. They even found extra tax savings in the subsequent year! Knowledgeable partners that interface with clients in addition to very skilled associates and staff.

They consistently lost the documentation they requested from me and then cancelled my Visa for health expenses. Now 121 Benefits runs the program for employees of the State of MN, an offshoot company- they are just as bad with the same issues. Lose documents, poor customer service and suspend benefits after their incompetence.

I don't know what the others have experienced, but I have always had competent, friendly service and nice people on the phone

Huge principle at work here:. Run by incompetence on all levels.