Freisem, Macon, Swann & Malone

I called the law firm as I was notified by a company they placed my account into collections with this firm. The first young lady who answered the phone was quite nice. I was forwarded to J. Swann's assistant, who was rude. I requested to speak to the attorney on the file (as she was truly not answering the questions I was asking so why would I answer hers lol), and was told "He's just going to refer you back to me." I maintained that I would like to speak to the attorney. At that time, she yelled (to what I assume is the attorney's office) "She won't give me her address, SHE will only give it to YOU. What do you want me to do? No, she won't, she'll only give it to you." The phone was then placed on hold and the attorney picked up. He wasn't the most pleasant, but he was not blatantly rude as his little assistant was. And, no, he didn't refer me back to her because she truly was unable to answer my questions. I didn't want a fight and am willing to resolve my balance as soon as possible--imagine my surprise to be met with such a rude little assistant when I was trying to pay the balance off without even knowing there was a lawsuit.

Beware, this office is not your friend. I had a very frustrating and unprofessional experience with John Swann’s office, which handled a personal loan collection. Despite agreeing to a specific payment schedule, Mr. Swann deposited my post-dated check early, which caused my bank account to overdraft. I contacted him to address the issue and was completely ignored—no response, no explanation. Included with my initial payment was a note to only deposit funds on the due date. He claimed that he did not receive this request. What made this even more frustrating is that after accepting post-dated checks in the past, his office suddenly returned one of my checks with a letter stating they no longer accept post-dated payments. This lack of communication and disregard for the agreement we had in place is both unethical and a violation of the Fair Debt Collection Practices Act (FDCPA). I have asked Mr. Swann to reimburse me for the overdraft fees caused by his negligence, but he has yet to respond. Overall, my experience has been very disappointing, and I would not recommend using John Swann’s office for any legal matters related to debt collection. They have caused unnecessary financial hardship and stress by failing to handle my payments professionally and ethically. I have filed a complaint with the (FDCPA) as well as the State Bar of Georgia.

To be clear, the young lady who answers the phone is very polite, courteous, and professional, but the assistant Lane Ryan is a disgrace to the legal field. She is extremely rude and extremely Unprofessional! If not for the fact that I do not want to take off and go to court I would not deal with this law office. She not only got loud with me, but she accused me of being loud with her She then hung up the phone on me. When I called back and asked to speak to an attorney, a Mr. John Swann picked up the phone and had a smug tone as well. I wish that we were able to give this law firm negative stars!!! I wonder if they're not just a bunch of ambulance chasers. They must be the bottom of the barrel!

The assistant is very rude she was yelling at me when I spoke to her over the phone and I asked her why she was yelling she stated " "I haven't heard yelling yet" I was very unprofessional. I don't think they deserve one star.