James G. Anderson PC

I’ve been calling to make payments for years now, Shandra was always very helpful and pleasant to speak to. The last couple of times I’ve called a new person would answer the phone. This new person is Shannon and she is the “office manager”. Shannon needs to have better customer service skills and low down her tone when she speaks to people. Very unpleasant to have to deal with an individual with that attitude.

I try to make payments but it's hard to make payments when no one answers the phones. You can't set up an auto payment either. They say they are willing to help with payment plans, but then essentially don't care for the plan and don't want to help you when it actually comes to taking the payments. When you actually can get someone on the phone, 75% of the time the representative is nice at least.

He is very knowledgeable and experienced. Thank you for making this tough process easier.

I would absolutely not recommend anybody to call these people, the worst customer service of all time. I called frustrated about a substantial hidden fee that was billed to me after fulfillment of a previous bill. Not only did I engage in a full on argument with them, they actually continued to talk over me while I was speaking. If a company is taking money from you, then you deserve the respect to be heard! it's their job to calm the situation. Not elevate it.

The secretary ( Maria) or whomever answers the phone is extremely rude and unkind. They have a tendency to talk down to you or have a condescending tone whenever they speak with you. I always feel very uncomfortable reaching out to them as I don’t know the tone of the conversation that they have chosen for the day. They are not at all easy to do business with and will make you feel bad about whatever it is you’re calling them for. Proceed with extreme caution or take your business elsewhere. Kindness and Consideration are clearly not a part of their virtues.