Mcmichael & Gray PC

What can I say ? From my first phone call to signing my closing papers , everything was perfect . Thank You everyone who assisted with my closing . And Sweet Kayla who helped me on the phone . These people are great .

My contract specifically stated that the closing was to be done at the firm of my choice. However, my buyer was using a relocation company and they insisted on using McMichael & Gray. I ultimately agreed which was a huge mistake. They double charged me on some $500 fee which my realtor has been trying to get me reimbursed for almost 2 months now. Additionally, the sales contract stated that the buyer requested the gas tank for the fireplace be filled at his expense. That $240 expense should have been reimbursed to me at closing and it was not. I contacted Stephanie Billings, the closer at McMichael & Gray, regarding both matters. She did not address the overcharge but replied as to the propane gas reimbursement stating that basically, it wasn’t their concern. It was in the contract and as the closing attorney, it IS their concern. Since neither my realtor nor I have been successful in resolving the matter with McMichael & Gray, I am filing a bar complaint.

Its amazing how one person in an organization can make it difficult for clients. First off, It’s hard to get in contact with any at this firm. I had to call at least 6 times a day just to get one answer. The receptionist is rude and very uninformed.When she finally answered the phone she had an attitude as if I inconvenienced her. She cut me off every chance she could and was very condescending. I’ve closed hundreds of real estate transactions in Atlanta and I’ve never had to deal with this. First impressions are very important and I’m not happy at all. I’ve read their core commitments and from my perspective not everyone is courteous to all parties in the transaction, communication is subpar, and not everyone demonstrates a positive attitude. I’m not sure if I would close here again.

I am an Atlanta Realtor and used McMichael & Gray, PC (not my preferred organization) but I will say the overall professionalism was fair. My clients and I believe in an equitable approach from attorney to signee. Our associate attorney (Bich Tran) was not at all friendly, thorough or attentive. The job is done when it’s done, and the same level of service should be exemplified until the end. The final opportunity of improvement was a post-closing photo for my clients, as they were rightfully excited with the completion of document signing. The response from Bich was “I can not touch your phone; its Covid”. ...there were over 100 pages exchanged from Bich to [both] clients; hand to hand, and the buyers were taken aback at the response. Spilled milk at this point, but will urge another law office for future transactions. 2 stars is most suitable :)

April 2020 I wired a refundable lot deposit for $5,000. I ended up putting a different property under contract and that property was also through McMichael and Gray. I submitted a request for the pre closer to return my $5,000 at the end of April. I followed up again in May, and on May 21st the pre closer sent me a form stating that it needs to be filled out before I can get my lot deposit back. Literally an entire month went by before she sent the form. I filled out the form, returned it and asked her to confirm receipt. Of course she didn’t confirm receipt of the email with the attached form so I forwarded the same email a week later, no response. I called her today and she acknowledged that she saw my emails, but... (no reason was provided as to why she’s unable to confirm receipt) I asked to speak with the closer, and honestly that experience wasn’t much better. Save yourself some time and energy, I would not recommend doing business with this firm. Let’s see if I receive my deposit this month or next month.