Baldwin & Lyons

4 weeks after being hit by a semi they insure and still not settled for my vehicle damage , police report 100% put their insured at fault ,not to mention that I paid out of pocket for chiropractic care for 2 weeks before I was instructed to call my insurance and sent up PIP claim. The adjuster has been good but getting anything else has been pulling teeth!

On November 9 2022 a semi rear ended my car as it was 8 feet off the side of the road. The police called me to inform me and give me the details. I gave those details the next day to this company. I reflect and confirm every complaint given in this list. It has been a year and we are still not settled. Claim # ZA-00034923 I am writing my appeal to the Indiana insurance commissioner now. Protective called me 1 day after this initial post and were apologetic and cooperative. We are settling.

This is absolutely the shadiest and potentially the worst insurance agency to hold a claim against. Their driver was at fault and they lied repeatedly throughout the process and brought on third parties that had no idea what they were talking about. They’re still lying in the end by telling me there was a check issued and sent to the repair shop where my vehicle has been for 90 days. They will lie, they are unreliable and they won’t answer their phones. Hiring lawyers because of this nonsense.

Had one of their clients hit my mailbox. Provided them video proof, you can see no brick on the ground and mailbox in tact before the vehicle went by. After the vehicle went by, there’s now brick on the ground and you can see the mailbox is shifted and not fully in tact. Spent 2.5 months trying to get an answer. Now at almost 3 months, I am being told they are not responsible for repairs because there was no damages to their vehicle. That is their proof? Nevermind my video. The lack of communication is astounding to me. It’s a shame that we as people try to handle things in a civilized way and just ask companies and businesses to do the right thing and we get taken advantage of. Have only had a on phone conversation with someone 2x and stayed up until 2am one night getting them appropriate video proof. Beyond frustrated, but will continue my pursuit for what is right.

This is based on my own experience dealing with this insurance company, I was injured on the job, I worked as a otr truck driver, and I was unable to return to my job, as a otr truck driver, this insurance company fought me, for years over lost wages, from the injury, they caused me alot of pain and suffering, and most importantly my happiness, I truly enjoyed and loved being a otr truck driver, and it was what I wanted to do ever since I was a child, like my father, getting hurt on the job, sucks it's horrible and nobody deserves it, even worse is when insurance company's fight you for years, and ruins your life basically. this insurance company deals in workmen comp for truckers, if your company has this insurance for their their company I highly suggest you find employment elsewhere, getting injured is random and you can't possibly know when or if it's going to happen, but if it unfortunately does happen to you, dealing with this insurance company is just terrible and horrific.