Public Regulation Commission

I was suddenly approached by a utility company that I pay every month on time with a huge amount owed that for 28 months I had not been made aware of. With this sudden notification I was given less than 30 days to pay or I would be disconnected. Nothing about this was fair. I reached out to supervisor's within the company. I was given no mercy, no explanation just a DC date. I then reached out to the NMPRC & filed a complaint against this utility company asking for an independent investigation. My complaint was answered the very next day. Henry was my advocate from the NMPRC. Upon his response he forwarded my complaint giving this utility company 5 days to respond. To my amazement on the 5th day the utility company came back responding to Henry they had a payment plan & would now allow me 6 months to pay this huge amount. Henry followed through with emails back & forth until both parties were in agreement. I just needed someone on my side. Henry did a GREAT JOB!!! Thank you! Sincerely, K Lawson

I originally contacted them to ask if they regulate the Eastern New Mexico Natural Gas Association. No response. So I sent a complaint that the Eastern New Mexico Natural Gas Association is violating the New Mexico Public Regulation Commission's Bill of Rights by charging an unreasonable administrative fee (5 times the cost of the actual cost of the product.) They did not respond. (The Eastern New Mexico Natural Gas Association also ignored my letter arguing that their administrative fee violates the PRC's Bill of Rights that says utility consumers have a right to "a reasonable rate.") I then sent my complaint to the Attorney General. This office responded right away with the unfortunate news that the PRC is the only entity with jurisdiction over this matter. He suggested that I resend my complaint to the PRC and ask them not to brush me off again, which I did. The PRC then responded that they don't regulate the Eastern New Mexico Natural Gas Association and they provided me with a link to a web page for a gas company in Estancia.

They allowed Joel's heavy duty towing in eddy county new mexico to violate there own regulations for towing authorization and procedures from private property. The regulation is pretty clear and specific. NM code R 18.3.12.14 (4)Trespass tows. No towing service shall attach hoisting or towing devices or move, tow or molest in any way, any motor vehicle illegally parked on property other than a public roadway without having first obtained written authorization from the owner or lessee of the property, or the owner's or lessee's agent. Written authorization shall include the name and signature of the owner or lessee of the property or the name and signature of the property owner's or lessee's agent if different, the location of the private property, the amount of time the motor vehicle has been on the property, a description of the vehicle, the date and time the towing service removed the vehicle from the property, and a statement by the owner, lessee or agent that the vehicle is illegally parked. (a) Before towing a motor vehicle that is illegally parked on private property, the towing service shall take a digital photograph or photographs of the motor vehicle showing its position on the private property. (b) No towing service shall attach hoisting or towing devices or move, tow or molest in any way, any motor vehicle illegally parked on commercial property or at an apartment unless the property contains visible signs notifying the public that illegally parked motor vehicles may be towed. The visible signs shall specify the exact time periods (starting and ending hours) when the vehicle is determined to be "illegally parked" on commercial property or at an apartment house. Before towing a motor vehicle that is illegally parked on private commercial property or at an apartment, the towing service shall take a digital photograph or photographs of the signage notifying the public that illegally parked motor vehicles may be towed. And allowed Joel's HD towing to violate case law that is clear and specific also.United States v. Sanders, 796 F.3d 1241 (10th Cir. 2015) If a defendant is arrested and his car is parked on private property, the car may not be impounded unless the car poses a threat to public safety, or there is a non-pretextual policy that addreses community-caretaking concerns. They have allowed my friend to be deprived of his only working vehicle for a whole year now. That is not right of them that is a deprecation of life liberty and property under the first amendment and also a violation of due process of law being there was no warrant to seize the motorcycle

I live in an area "served" by Southwest Electric Coop. This company is so poorly operated that I have registered complaints with the New Mexico Public Regulation Commission three times, even providing a list of over 40 power interruptions and outages in a given calendar month. They did not even extend the courtesy of responding. Apparently the Commission simply warm chairs and collects paychecks.

Electrifying.