Restoration Hardware

I drove 40 minutes from my home to purchase a sofa along with pillows and two chairs. I walked through the doors and was greeted by...not a single soul. I found the sofa I was looking for yet sales associates walked by me over and over and over with out a word and avoiding eye contact with me. I walked around for almost half an hour and finally a women asked how I was. I replied I was doing well and before I could speak another word turned her back to stock fabrics. Not once was I asked if I needed help. To be fair I was wearing shorts and a t-shirt. maybe next time I go shopping I should dress for a job interview? Off to HD butter cup where they under stand good service let alone ANY type of service is what sells.

Do not purchase off the floor!nWent to the Corte Madera store and found a very nice bedroom set off the floor for a great deal. I was told it might take "a couple of weeks for delivery but certainly not months." Five weeks later and having heard nothing I found out that the sales folks do not take any accountability for when the furniture is delivered and in fact they state that they cannot even estimate. A total run-around. Meanwhile they have my money and after several calls I am still without the furniture and have no idea as to when it will be delivered. Worse than the CA DMV. The two stars is generous but it is for the value IF I ever get the furniture.

This company sent us an obscene, mammoth package of 13 catalogs weighing about 10 lbs, completely unprompted. If I was ever going to buy anything from them, they just made sure I would not. In today's age where everything is available online and consumers shop, share and find information with a click of a button, why commit such an environmental faux-pas? I cannot imagine how many trees were felled to send these unwanted gigantic catalogs.

Nothing but love for RH.