Tivo Inc.

I have to say that there customer service is horrible. I called to ask a few questions and got a total run around. Was told that a supervisor would be right with me. And they stated this to me with the persons name at least a 1/2 a dozen times. And after a 1/2 hour I was still waiting.. nnIT is sad because we really like there products, but again there customer service really needs some attention.... nnWHEN you pay the money that you pay for a Tivo and for the service plans, or the life time membership, YOU would think that they would take the time to care about there customers... nnHMMM I am thinking about going through my cable provider and see what they charge for a DVR system..nnSAD we have purchased Tivo's for years not only for our home but for family and friends as well.. nnI HOPE that Tivo take the time to realize that they need to spend just as much time, assisting there customers as they do creating and marketing new products.

Going on my fourth Tivo Bolt + in four months. Always an issue with the cablecard slot (per Tivo support). Have used Tivo for 10 years now but can no longer recommend.

Great product. I want to support it so that not everything in the world is Comcast. But I called Tivo twice this morning for much needed tech support and got a recording, "I'm sorry, but your call cannot be completed at this time. Please call back." This does not make for customer loyalty.

TiVo product's are definitely a must have for any TV owner. Their DVRs are top of the line and definitely makes TV watching a lot more enjoyable and even more convenient! Most of my friends ditched their cable provider sub par DVRs and replaced it with the new TiVo BOLT with extreme satisfaction.

Very good working place.