Deere & Co. Law Dept

Not very pleased that John Deere uses a system of dual plastic pulleys bolted to heavy mild steel to manage tension for the main drive belt on the X350. At 174 hours one plastic pulley shredded and partially melted from friction. As a result, the new unbalanced tension from the spring pulled the other plastic pulley in a direction it is not supposed to be and started shaving away against the control rod that sits under the frame rail and connects the main pedals to the transaxle. Luckily my nose alerted me as I started to detect what smelled like burnt rubber as the machine continued to operate. The lawn tractor has been used normally and never abused. Both pulleys were not cheap. I expect way more quality and engineering of John Deere and particularly their "X" series for the high price they command. A more reliable solution might be changing these pulleys to traditional steel or alloy. Additional suggestions for improvement: 1) Study the competition. Husqvarna offers a very competitive garden/lawn tractor the TS354XD for about $3,000+ less money with the Kawasaki engine and T66 Tuff Torq transaxle. For this model, the Husqvarna seat is 21-inch and has the armrests included. The JDX570 should come standard with the 21-inch seat that is more comfortable and resilient over the basic seat considering the price tag. 2) Educate your dealers of the importance of every customer no matter how much or little the sale. An enthusiastic and welcoming "can do" attitude would be appreciated. Effective employees are responsive, communicate clearly, and exceed customer expectations. Customers like me already trust the brand and willing to pay more for a better product. Customer satisfaction and confidence in the dealer should be paramount. I have often observed and experienced an over relaxed or even complacent attitude and unacceptable slow response times and mixed low engagement. This can lead to negative perceptions and potentially drive customers away. Joe - Selma, NC

If you take into account that this building was completed in 1964. The design and architecture is remarkable. First impression is a little bit gloomy. After a short time you like it more and more. The location inside beautiful forest and at a lakeside is for a big company unusual but fits perfectly to Deere's slogan: linked to the land!

Bought a z355r in 2020 have t had a full season without something breaking in the deck, went through 3 belts in 5 mows, had someone mow my yard last year because this mower is the worst, fired it up this year mowed a couple times belt broke, out of warranty. So my guess is, if you do not buy 1 million dollar combine they do not care about a little 3500 dollar mower, I always thought John Deere was quaility, i was wrong. Terrible craftsmanship, i am blasting John Deere anywhere i can becuase they basically lied about reviews of this mower, its a piece of junk, and how terrible there service is.

Before you buy a John Deere Tractor consider these additional issues & costs. I have a John Deere X300 Tractor: • Has 203 hours of use • Always stored in my garage • Only used to cut my lawn • Nothing ever placed on the hood • Taken excellent care of the tractor Yesterday after cutting my lawn and then cleaning my tractors as usual, I was backing the X300 into my garage and noticed the hood was split 2/3 of the way down the center of the hood. Considering the cost to purchase my John Deere Tractor of $3,700, I assumed this must be a one-off issue and John Deere will help with a replacement. I called John Deere twice, the first time I knew nothing of a known hood issue with John Deere Tractors, and the only help John Deere’s customer service would officer is to “document the issue”. After which I looked online and found several YouTube videos of how to “patch” the cracked hoods with tape, etc. I then called around to repair shops, this is a prevalent problem. Go to a John Deere dealer and the cost to replace the hood is $572.00!!! I called John Deere back after discovering this is a manufacturing and product in integrity issue. Again, no help. As I told the customer service person, John Deere has a defective product issue and is expecting its customer base to foot the bill. This is absurd. It was very sad to watch the YouTube videos of people attempting to show others how to “patch” the crack. I purchased my John Deere Tractor believing it was a quality product with excellent customer service. With John Deere abandoning its customer base, knowing full well that numerous customers are dealing with a defect, is NOT excellent customer service NOR is it a sign that they stand behind their product. John Deere… wake up and do what’s right before there is yet another lawsuit filed on behalf of your lawn tractor customers.

I love John Deere! I have your history book on the history of your tractors. starting from the plow to the modern tractors. I read it over and over again because I love your tractors so much! Thank you for machinery and your tractors over and over again. I love your stuff so much! Thank you for your service in agriculture and forestry. :)