MacDowell & Associates, Ltd., Inc.

Haven't been able to get a hold of anyone for days at any time that I have tried. Haven't been provided with anything but a general phone number. No extensions or secondary numbers. No email. So far based on what else I'm reading here on google's reviews I'm not looking forward to speaking with anyone at this agency considering the fact that I have no other form of getting a hold of anyone there. Wasting my time on purpose is probably one of their most useful strategies.

Worst at customer service called Arlene 10 times and still she has not returned my call. The phone would ring one time and she would hang up. Not to mention prior to this incident she had me on hold for like 20 minutes while taking a personal calls. Very unprofessional company. I do not see how they are still in business. I know other collection companies that do a better job not to mention she was swearing on the other line with someone else and I could hear her clear as day. smh where do they find these people.

Be very aware, what you are told previous to working out arrangements and AFTER you pay are 2 different things. Arlene hung up on me and told me I could not speak to anyone else that could assist me. Our phone call was recorded on my end also so I know what I was told; record your calls with them!

This company is unprofessional and the way the lady Arleen handles business is disgusting. Each time I would speak she would cut me off and hang up the phone. On the last call where she hung up I recorded the interaction with her refusing to let me speak to a manger. I will be contacting the better business bureau and filing a suit against the company for not giving me any information regarding my file.

Would of have them more stars but tried settling a debt for a friend and stated they had the account waited over a week and was told it was sent back to original place in another state very sad state of affairs make sure you call and keep on them or you will never get to settle the debt these places they have one attorney and just telemarketers trying to rip you off if they can even find the account good luck ????