Stanley Black & Decker

I bought a craftsman rake in 2022 from lowes that came with a 15 years warranty. Craftsman is owned by Stanley black and decker. I was on the phone and told that I needed an RA# to exchange my tool, I was transferred 3 times to different departments get to tell me that I needed to email them the purchase receipt, photos of the product which I did and now they emailed me back with this BS statement : Unfortunately, I am unable to approve your warranty request. Our warranty policy covers manufacturer defects in materials and workmanship. The damage to your tool would be considered wear and tear. I apologize for the inconvenience. I never had this problem exchanging a tool and realized they are scamming innocent people thinking they have warranty on a hand tool and pay more for it. Just to realize they don’t cover anything. DO NOT BUY CRAFTSMEN ANYMORE. But Lowe’s brand kobalt hand tools with lifetime warranty and you can exchange same day at the store with no hassle.

I recently had the misfortune of encountering a security guard at Stanley who seemed to have taken a masterclass in disrespect. From the moment I approached the entrance, it was clear that the guards’ priorities lay elsewhere—specifically, buried deep within her phone. Beside the lack being an actual security guard. She was yelling on her phone. The phone conversations reached ear-splitting levels This establishment has truly outdone itself. I recommend they get a better night security guard—preferably one that’s professional and aware.

After waiting for 2 months for a warranty exchange mower, I still don't have it. I've called 2 times now for an update. After being on the phone with the representative (who tried to tell me they didn't have possession of the mower, when in fact they did and have for weeks) for over 20 minutes, they're telling me they're trying to figure out what's happening with my tool. This is absolutely ridiculous!!! Still no answer on where the replacement product is and after 30 minutes was hung up on. Terrible customer service

Had to deliver in our tractor trailer. This place is NOT made for our trucks to be able to get in and maneuver easily! The entrance is actually the one in the front where cars go in and out and getting by the security guard house was a VERY tight squeeze!

Purchased 2 hand held vacuums after about 6 mos. The vacuum even though fully charged only works for a minute and cuts off.