Sedgwick Claims Management Services, Inc.

To any business considering these services — proceed with caution. Engaging with this company could seriously damage your brand’s reputation. I recently attempted to file a product recall claim, following the steps outlined on the product’s official website. However, the “Submit” button on the website malfunctioned, and I was directed to call a phone number during business hours, which connected me to Sedgwick. My initial experience was acceptable — there was some waiting time, but nothing unreasonable. The representative I spoke with provided an email address where I was asked to resubmit all the information I had already entered on the website. While this was inconvenient, I understood that technical issues can happen. I promptly sent all the requested information and received email acknowledgments confirming its receipt. Shortly thereafter, I received a voicemail instructing me to call them back — without any explanation as to why. When I called, I waited on hold for over 20 minutes. Once connected, the representative seemed unable or unwilling to explain the reason for their outreach, despite my repeated inquiries. Understandably, this became frustrating. Rather than showing empathy or offering any kind of apology, the representative chose to place me on hold once again, suggesting I needed time to calm down — an approach that only exacerbated the situation. At this point, I had already provided my information three times. Eventually, I was transferred to a manager, after waiting an additional 10 minutes. The manager assured me they wanted to help, yet still did not apologize for the repeated failure to retain my information or clarify what additional details they needed from me. After more than 30 minutes on the call, I was still left without answers. Finally, the manager requested the same information I had already provided multiple times. They claimed emails were being sent and seemed satisfied with their efforts, despite having done nothing to resolve the issue efficiently. This entire experience has been a frustrating waste of time and has completely eroded my trust in the brand associated with this company’s services. If a business values its customers, it should avoid partnering with a service provider that demonstrates such a lack of professionalism, empathy, and basic organizational skills. This kind of poor service reflects directly on the brand and will undoubtedly drive customers away.

DEALING W MAX TRITSLER HAS BEEN MORE THEN FRUSTRATING I AM A 73 YR OLD DISABLED VET TARGET IN WEST ALLIS WIS VIOLATED FED ( ADA,) ACCUSING ME OF THEFT BECAUSE I USED ONE OF THE TARGET BAGS BECAUSE I CAN'T USE MY LEFT HAND OR ARM AND USING YOUR BASKET IS DIFFICULT PUTTING FIVE ITEMS IN THERE I WAS PROCEEDING TO GO TO ONE OF THE CASHIER CHECKOUTS AND I WAS CONFRONTED BY A SO-CALLED SECURITY PERSON CHARLOTTE WHO BASICALLY BLOCKED ME AND KEPT SCREAMING CAN I HELP YOU CAN I HELP YOU CAN I HELP YOU CAN I HELP YOU LIKE SHE WAS ON CRACK I SAID TO HER THREE TIMES NO I DON'T NEED YOUR HELP AS YOU CAN SEE I'M GOING TO THE I'M GOING TO GET IN LINE SHE SAID COULD I HELP YOU AND THEN BASICALLY BLOCK ME I TRIPPED OVER AND I SAID LISTEN LADY YOU SEE I'M DISABLED I CAN'T USE A BASKET WHAT IS YOUR PROBLEM OH I WE I WAS AND IT STARTED STUMBLING WELL WE WE QUESTIONED BECAUSE YOU PUT THINGS IN THE BAG I SAID QUESTION ME OF THEFT WAS I GOING TO THE DOOR WAS I GOING TO CHECK OUT WELL SO THIS IS THE WHOLE SCENARIO SO THIS AND I'M GOING TO BE CALLING HIM A CLOWN BEING PROFESSIONAL I HAVE A MASTER'S DEGREE AT MS OKAY ALONG WITH BEING A VETERAN AND THIS CLOWN DISRESPECTED ME HE'S DISRESPECTING ME FROM THE BEGINNING I DON'T KNOW WHAT HE'S HANDLING THE CASE IN WISCONSIN FOR BEING IN MEMPHIS AND WHEN THERE'S AN OFFICE HERE THIS GUY FROM THE GET-GO HAS LIED CONTINUED TO LIE AND LIED TO YESTERDAY TO EASE THE INSANITY OF THIS I JUST BASICALLY SAID I WOULD SETTLE THEY OFFERED A $500 GIFT CARD OKAY I MADE IT VERY CLEAR TO HIM ALL RIGHT YOU'RE GOING TO WIN I SIGN THIS AND RETURN IT TO YOU YOU'RE GOING TO ISSUE HAVE THE CAR ISSUED RIGHT AWAY RESPONSE YES I SAID ARE YOU SURE YES I HAD IT FILLED OUT SO IT SAID IT TO HIM AND EVERYTHING THAT HE WOULDN'T RETURN HIS CALLS AND EVERYTHING FINALLY AFTER 10 CALLS YESTERDAY BASICALLY SAID OH OKAY I I HAD IT I REQUESTED TO HAVE AN ISSUE THAT'S GOING TO TAKE 72 HOURS AFTER LYING TO ME AND TELLING ME IT WAS GOING TO BE RIGHT AWAY NOW HE WILL NOT RETURN CALLS TODAY FINALLY AFTER WASTING MY TIME AGAIN ON THE PHONE TEXTING HE FINALLY ANSWERS AND SAID OH IT'S GOING TO BE THERE SHORTLY ANOTHER LIE ALL RIGHT IT TAKES 24 HOURS TO ISSUE AN ECARD NOT 72 THE GUY'S A WIRE HE'S SLIMIER THAN A USED CAR SALESMAN HE BASICALLY THINKS HE'S GOT A BUNCH OF POWER BY CONTROLLING PEOPLE WITH HIS BS AND HE AND I'M FILING OKAY WITH THE WISCONSIN DEPARTMENT OF HUMAN RIGHTS WHICH I ALREADY HAD A CASE THAT WAS FILING AS HARASSMENT AND DISCRIMINATION AND CONTINUE WITH THE DOCUMENTATION EMAILS AND I ALSO HAVE A VOICE THAT I RECORDED HIM SAYING OH YES YOU'LL HAVE IT RIGHT AWAY SO THIS IS PATHETIC AND BE VERY CAUTIOUS I CAN SEE THAT THIS PLACE ONLY HAS TWO STARS AND I COULD SEE WHY BEWARE OF SLIME BAGS

This is the saddest company ever! Unprofessional, sickening just horrible management. I believe they are in business for people to not get paid for whatever reason they’re trying to find a way to not get you what you deserve. This company needs to be reported to the BBB

Please don't walk RUN!! stay away from them. They lack communication skills don't get back with you. They will have you waiting for month's or a whole year!!! They need to be shut down!!! ASAP

The worst company I have ever dealt with. Very unprofessional and Rude . If there was lower then one star I would select it.