Armstrong & Associates

"We have an Eichler home with a flat foam roof. There aren't that many roofers who will work on these roofs. We've been wanting to upgrade our aged solar panels but needed to ensure that our roof was in good enough shape that we won't have to redo everything shortly after. Armstrong came out and assessed our roof. They said it was in good shape, didn't need replacing for another 3-5 years, and that we should consider waiting until then to get both, a new roof and new solar panels, at the same time. They did not try to sell us any unnecessary work and reassured us that the minor bubbling we noticed was expected and no cause for concern yet. We'll be calling again in 3-5 years to move forward."

  0000-00-00 00:00:00     E D.

"I have an experience with Armstrong that can only be described as a bait & switch. I'll write this review to map to each stage of my experience with them as a customer: They canvassed my neighborhood looking for business, I spoke to them about replacing my large two front windows, and after an enthusiastic conversation, they responded to tell me that the job would be too small for them to take on. I asked them to reconsider, they pressured me to replace other windows which were in good shape and did not need replacing. We settled on the two window job and I waited two weeks for appointment for an on-site assessment to get the process going. A sales rep came by, I told him my budget, he showed me the product, and he told me he'd get me an offer in the next few days. He returned a week later, wanted to meet in person rather than giving me the offer on the phone, and presented me with an offer that was over my budget. I reminded him what my budget was, and he knocked of 15% to get me to my comfortable price range, we signed a thorough contract, and I gave him a deposit check. I was assured that the overall cost would include the window manufacturing, labor, and taxes. 48hrs later, I get a call from his manager saying that the sales associate gave me a quote that didn't include labor and that he needed to charge me an extra $4K. I reminded him that I had a signed contract with them, and that I was assured my price included things like labor. I then spoke to his boss, who told me that it wasn't just the labor, it was also 'materials' for the job, and that we needed to sign a new contract. I told him this was unacceptable, that I had a signed contract with them, and that the quote they had given me was already quite a lot for a two window job. He said they have they authority to cancel any agreement that they have within a three day period. He offered to 'work with me' on the new $4K that I now had to owe them, or he wanted me to "take my wife out for a great dinner and to send him the bill" for the trouble he caused us. I told him I didn't need this, I wanted them to honor our original contract or tear up my deposit check immediately. As a homeowner, I don't have time for flakey contractors or service providers who misrepresent what they can deliver with unreliable staff. I sunk about 4 weeks of time trying to get to this point to get the job started, and now I'm back to square one. Take caution when engaging them due to their questionable sales tactics and bait and switch tactics."

  0000-00-00 00:00:00     Daniel W.

"Worst experience I've had recently regarding home repair. We have an Eichler home in San Mateo that needed repairs. I called and left many messages with Anderson since we hear them on the radio all the time, figured they were the best. I finally spoke to someone in a call center who said they would send out an estimator. The estimator showed up with NO LADDER and asked to borrow ours. He climbed to the top of the ladder and surveyed the roof but NEVER ACTUALLY GOT ON THE ROOF! He climbed down and gave us a $25000 estimate and told us they could do it next spring. From his vantage point, there's no way he could see the other part of the roof that was heavily damaged nor could he see the top of the second floor addition so I knew darn well that quote was going to double when the workers actually made it on the roof. He pressured us to sign an contract right away and we declined as I was going to shop around. If this is indicative of their actual work, I am glad we chose another company, American Foam Experts who properly appraised our roof in one day and we had a new roof complete and done within a month. I would not recommend Anderson at all and you'd be wise to do a LOT of research before you choose a roofer."

  0000-00-00 00:00:00     James M.