... Except where events beyond the control of the department make such scheduling impracticable,
the administrative judge assigned to any case referred to the division of dispute resolution shall
retain exclusive jurisdiction over the matter and any subsequent claim or complaint ...
... General Laws c. 21E, § 4A (f), requires a court to award litigation costs and reasonable attorney's
fees to a defendant if it finds "(1) the plaintiff did not participate in negotiations or dispute resolution
in good faith; (2) the plaintiff had no reasonable basis for asserting that the ...
... [15] Fifth Third's statement that the first judge had the regulations before her is inaccurate; the
portions of the record that Fifth Third cites in support of this statement refer only to a single section
of Visa's regulations, entitled "dispute resolution," that Fifth Third filed separately, not ...