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Five Things to Know Before Speaking With an Adjuster

by Kirk Farrar on Oct. 13, 2017

Accident & Injury Car Accident 

Summary: If you were hurt in an accident, you’ll probably get a call from an insurance adjuster at the insurer that’s covering the other involved person.

Adjusters are also known as claims analysts, claims specialists or claims representatives.[1]

An insurance adjuster’s job is to quickly settle a claim and spend as little as possible in a settlement. Adjusters are often limited to a set dollar amount they can offer you for a settlement.

After an accident, you may be in pain and feel distracted. However, it’s important to think about what you will say before speaking with an adjuster.

Here are five things to remember when you talk with an adjuster:[2]

  1. Get the adjuster’s contact information. This should be their name, phone number, email address, the insurer’s name and who he or she is representing.
  2. Only give the personal information necessary for a claim. This includes your name, phone number and address. Don’t go into detail about your job, income or other personal information.
  3. Don’t give a statement to the adjuster about the accident and how it happened. Just provide the basic facts needed regarding the incident. For example, if you were in an auto accident, you should only discuss who was involved and where and when it happened. An adjuster may try to get you to talk about the accident, but you should politely decline.
  4. If an insurance adjuster asks you about your injury, you should only give a general description. This is important because an injury may turn out to be more serious than you think or you may forget to mention something about an injury. While you can state that you’re getting care or you’re planning to, you don’t need to tell an adjuster the names of your doctors and other providers.
  5. Stay calm and be courteous when speaking with an adjuster. You might be upset about what happened, but yelling at an adjuster won’t help you. If you’re polite, an adjuster is more likely to handle your claim quickly rather than delaying the process.

Don’t fall for these negotiating tactics

Since an important part of an adjuster’s job is to pay out as little as possible for a settlement, you might hear one of these improper negotiating tactics:[3]

  • “Your bills were already paid by your health insurance or other coverage.” It doesn’t matter if a health insurer covered your medical bills. You still have the right to a recovery.
  • “It’s too late to file a claim.” If you waited before contacting an insurer to file a claim, an adjuster might say it’s now too late.

Do you need legal support?

If you want help or advice before dealing with an insurance adjuster, you can contact experienced and knowledgeable attorneys at Farrar, Hennesy & Tanner, LLC. Get a free case review and see how they can help you.





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